#1005

won

Shopify ID: gid://shopify/Dispute/1005

Dispute Summary

Customer
Eve Chen
Email
eve.chen@example.com
Amount
$68.00 USD
Type
subscription cancelled
Reason
Customer cancelled but was still charged
Initiated
1/19/2026

Timeline

  1. Dispute opened

    1/19/2026

  2. Case created

    3/5/2026

  3. Case won

    3/5/2026

AI Pipeline

✓
Assembling
✓
Evidence
✓
Draft Ready
✓
Reviewed
✓
Submitted
Won

Case Summary

Subscription cancellation dispute — resolved in merchant's favor. Cancellation policy was clearly communicated and customer cancelled after billing cycle.

Evidence Checklist

Order details
FulfillmentMissing
TrackingMissing
Customer comms
Refund policy

Rebuttal Draft

Be specific. Reference evidence items. Avoid generic language.

Merchant Notes